“As a confidential counsellor, I provide help, advice, and support. Trust, reliability, and safety are important values in a babysitting service, for both parents as well as the babysitter. A situation may arise where one of the parties does not feel comfortable and finds it difficult to share this directly. That's where I, as a confidential counsellor, come in, to offer support where possible. We discuss the situation (and possibilities) in a confidential and informal setting and try to find a solution together.”