Cancel a booking? Do’s & don'ts

An agreement is an agreement

Do you have a booking scheduled and would you like to cancel it? That's a shame! In this blog, we provide guidelines for cancelling the babysitting service. So please read this carefully!

Canceling a booking as a babysitter? Do's & don'ts!

When can you cancel a booking?

It is only acceptable to cancel a booking in exceptional cases, for example in an emergency. After all, you have made an arrangement with the parent to come babysit, and they are counting on your arrival.

The consequences of cancelling

If you cancel bookings frequently or do so at the very last minute, we will contact you. We may remove you from our platform, because reliability is our top priority.

If you don't show up…

We take it very seriously if you fail to show up for a booking. This is absolutely not acceptable. If this happens, we will contact you by phone as soon as possible. Please note: depending on the situation, we will end the cooperation and remove you from our platform. So make sure this doesn't happen.

Conversely, parents are also not allowed to cancel you.

Of course, it’s also not nice when parents cancel a babysitting job. Does a parent cancel last minute? Then they even have to pay you part of it, since you are counting on your income. If a parent cancels within 3 hours in advance, you are paid for 2 hours. If a parent cancels within 24 hours in advance, you are paid for 1 hour. By being strict for both sides, we want to make sure that as few cancellations (and disappointments) as possible occur.

Do you still have questions after reading this blog? Feel free to send us a WhatsApp message.

Melissa, Customer Care Manager

"Of course, we understand that there may be times when you need to cancel a booking. In the case of a last-minute cancellation, we will always contact you to hear your side of the story. However, if cancellations happen more regularly or without a valid reason, we do have to take a firm stance. After all, parents are relying on you when you accept a booking."